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Help & FAQ

Everything you need to get Rekly working for your café, bar or restaurant. Can't find it? We're one email away.

AI Ask Rekly anything
Instant answers about how Rekly works, grounded in the real product, and honest when it's not sure.

Getting started

What does Rekly do?

Rekly is your reputation autopilot. It answers your Google reviews in the guest's own language, helps you collect more 5-star reviews, and runs a digital menu behind a single QR, so you look after your guests while Rekly looks after your online presence.

How do I connect my venue?

When you sign up, the setup wizard searches Google for your business, pick it from the list and Rekly pulls in your rating and reviews. You can add more venues anytime from the venue switcher.

Do I need a card for the free trial?

No. Your trial starts with no card required. When it ends, choose a plan to keep going, monthly or yearly (yearly is two months free).

Reviews & AI replies

How does the AI write replies?

It drafts a warm, on-brand reply grounded in the actual review, it never invents dishes, offers or apologies it can't back up. You set the tone, length and sign-off, and it always replies in the language the guest wrote in.

Will it post replies automatically?

Only the safe ones, and only if you allow it. Great 4–5★ reviews can auto-reply once you're set up; anything sensitive or low-rated is held for your approval. A run of bad reviews pauses auto-replies and emails you, so you're never blindsided.

Can I tell it about a known issue?

Yes, add a private note (say, "kitchen was short-staffed on Saturday") and Rekly will factor it into replies honestly, without over-promising.

Menus

How does the digital menu work?

Build your menu in Rekly, pick a style, and share the QR. Guests scan it to see your live menu, no app, no printing.

Is it really updated instantly?

Yes. Every edit is live the moment you save it, the QR never changes, so a sticker on the table lasts forever while the menu behind it stays current.

Can I show allergens?

Yes. Tick any of the 14 EU-declarable allergens on each dish and they appear on the guest's menu, helping you meet food-information labelling rules.

Getting more reviews

What is WiFi capture?

Put a "Free WiFi" QR on the tables. Guests leave an email or phone to unlock the password, and, with their consent, Rekly can invite them to leave a review a day later. Every contact is yours to export anytime.

How do guests unsubscribe?

Every review invite has a one-click unsubscribe. Opting out removes them from all future messages immediately, and it's logged for your records.

Billing

What do the plans cost?

Starter is €49/month and Pro is €89/month, each for one venue. Yearly billing gives you two months free. You can switch or cancel anytime.

How do I cancel?

Open Plans & billing → Manage billing to change or cancel your plan. Cancelling takes effect at the end of your paid period, and your data stays yours.

Your data & privacy

Where is my data, and can I get it out?

Your data is yours. Export your whole account anytime from Profile → Export your data, and export your guest contacts as CSV. See our Privacy Policy and DPA for the full picture.

Is Rekly GDPR-friendly?

Yes, consent is captured and logged when guests share their details, opt-outs are one click, and old contacts are deleted on a retention schedule. Rekly never fakes, gates or incentivises reviews.

Still need a hand?

We're a small team and we answer fast.

Email hello@rekly.co
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